Download & Access Help — Exotic Music

This is usually caused by an incomplete download. Try the steps below:

• Re-download the file using a stable connection (Wi-Fi is best).
• Try a different browser (Chrome/Safari/Firefox) or a different device.
• Use a dedicated unzip tool: 7-Zip (Windows), Keka (Mac), or any trusted unzipper.
• If the ZIP still fails, contact us — we’ll help you get a fresh download.

Some download links can expire for security reasons. If that happens:

• Open your order page and try downloading again from there.
• Check if you have multiple receipts (sometimes the first email is “order confirmed”).
• Email us with your order number — we’ll resend access.

Before contacting support, please:

• Unzip fully (don’t preview inside the ZIP only).
• Search inside the extracted folder for “WAV”, “MIDI”, “Presets”, “Project”, or “ReadMe”.
• Make sure you downloaded the correct product (bundle vs single pack).

If anything is still missing, email Contact@Exoticmusic.us and include: order #, product name, and a quick screenshot of the folder contents.

Mobile devices sometimes save ZIPs in different locations or block large downloads.

• iPhone/iPad: Check the Files app → “Downloads” or “On My iPhone”. Tap the ZIP to unzip.
• Android: Check “Downloads” folder. Use a file manager if needed to extract.
• If you’re producing music, we recommend downloading on desktop for easiest setup.

No problem — contact us from the email you want to use and provide: order number, name on the order, and the original email used (if you remember it).